Great Ocean Road Prestige Hire

Great Ocean Road Prestige Hire (“we”, “us”, “our”) is committed to protecting your privacy.
This Privacy Policy explains how we collect, store, use and disclose your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By using our website, submitting an enquiry, or renting a vehicle from us, you consent to the terms outlined in this policy.

1. Information We Collect

We may collect the following types of personal information:

1.1 Identification & Contact Details

• full name
• date of birth
• phone number
• email address
• residential address
• driver licence details
• copies or photos of identification documents

1.2 Booking & Payment Information

• booking details and rental dates
• payments, refunds and transaction records
• security bond information

1.3 Vehicle Operation Data

Our vehicles are equipped with GPS tracking and dashcams. These systems may collect:

• location data
• speed data
• route and driving behaviour
• video and audio recordings (interior and exterior)
• date & time logs
• incident footage

1.4 Website & Communication Data

• enquiry form submissions
• messages via email, SMS, WhatsApp or social media
• any files or information you voluntarily provide

2. How We Use Your Information

We collect and use your information for the following purposes:

• verifying your identity and eligibility to rent
• processing bookings, payments and bonds
• contacting you regarding your rental
• protecting our vehicles and business assets
• monitoring driving behaviour for safety and insurance purposes
• assessing damage, accidents or disputes
• complying with legal obligations
• responding to enquiries or customer support requests
• internal record keeping and business administration

We will not sell or rent your information to third parties.

3. Dashcam & GPS Use

Our vehicles contain front facing dashcam, as well as GPS tracking systems.

These systems are used for:

• safety and security
• monitoring vehicle whereabouts
• detecting reckless or dangerous driving
• verifying events in case of an incident
• assessing damage and insurance claims
• resolving disputes

By renting a vehicle, you acknowledge and consent to being recorded via video, audio, and telematics data while inside or operating the vehicle.

Tampering with recording devices or GPS equipment is strictly prohibited.

4. How We Store & Protect Your Information

We take reasonable steps to protect your personal information from:

• misuse
• loss
• unauthorised access
• modification
• disclosure

This includes:

• secure digital storage of documents
• restricted access to identity documents
• encrypted devices where possible
• secure payment processing via trusted third-party providers
• deletion of unnecessary data after retention periods

Driver licences and identity documents are stored only as long as required for rental, legal, or insurance purposes.

5. Disclosure to Third Parties

We may share your information only when necessary, including:

5.1 Insurance Companies

To process claims, incidents, or disputes.

5.2 Law Enforcement

If required by law, or in cases of:

• theft
• dangerous driving
• unpaid fines
• fraudulent activity
• legal investigations

5.3 Government Agencies

For infringement processing or verification where required.

5.4 Service Providers

Such as payment processors (e.g., Stripe), IT services or data storage platforms, strictly for business operations.

We do not sell or provide your data to marketers or unrelated third parties.

6. Access to Your Information

You may request:

• access to your personal information
• correction of inaccurate information
• deletion of information (if legally permitted)

Requests can be made via email and will be responded to within a reasonable timeframe.

7. Data Retention

We retain personal information only for as long as necessary to:

• fulfil rental requirements
• meet legal obligations
• process insurance matters
• manage disputes or claims

Dashcam footage is typically overwritten automatically unless flagged for an incident.

8. Website Cookies

Our website may use cookies to improve user experience and track basic analytics.
You can disable cookies in your browser settings.

9. Changes to This Policy

We may update this Privacy Policy from time to time.
The latest version will always be available on our website.

10. Contact Us

If you have any questions about this Privacy Policy or how we handle your information, please contact:

Great Ocean Road Prestige Hire
Email: pierce@gorprestigehire.com.au
Phone: +61 433 709 211
Location: Geelong, Victoria